By Audrey Posten, North Iowa Times Editor
The Monona location of the outsourced telesales services firm QCSS is looking to grow, expanding from a current staff of 18 to over 60.
Located at 106 N. Page St., across from the library, the call center was acquired by QCSS from Greene and Associates in 2012.
They work with 60 to 70 clients, serving as an adjunct to inside sales teams, explained Karin Hall, co-founder of QCSS, which is headquartered in Deer Park, Ill. That means staff make outbound telesales calls, selling products and services, like publishing content or software, or checking in with companies’ previous customers. They also make political calls.