Marquette Cobblestone nabs best guest satisfaction award


Marquette’s Cobblestone Inn and Suites recently snagged the hotel chain’s best guest satisfaction award. Pictured (front, left to right) with their trophy are Rufina Saranillo, Ember Martin, Becky Kelly; (back, left to right) Dawn Iverson and Becky Vance. (Photo by Audrey Posten)

 

By Audrey Posten, North Iowa Times Editor

 

What better way to celebrate your anniversary than by winning an award? Marquette’s Cobblestone Inn and Suites, which turned one at the end of December, did just that. The hotel recently snagged the best guest satisfaction award, a roving trophy that is awarded to the Cobblestone Hotel that receives the highest marks in the chain’s quarterly evaluation.

 

The survey takes into account things like check-in, friendliness and cleanliness. The Marquette Cobblestone racked up a 9.46 score out of 10, beating out over 40 sister hotels, including the Cobblestone Inn and Suites in Durand, Wis., which had held the award for four straight quarters.

 

Hanging out at the front desk last Friday, Manager Ember Martin, Night Auditor Becky Vance and Guest Services Rep. Dawn Iverson were pretty proud of the award, considering the hotel’s youth. Although Martin came on the scene a few months after the hotel’s opening, Vance and Iverson were there from the beginning, and Martin credits them with much of the success, along with the rest of the staff. Before the hotel even opened, Vance and Iverson were cleaning and moving furniture.

 

“We were truly here from the ground floor,” Vance said, “at least when the construction crew was still here.”

 

One year later, they are all as close as ever.

 

“I never thought I’d work at a hotel,” Iverson admitted. “I was lucky to find this.”

 

“I like the small town vibe,” added Vance, referencing Marquette. “It feels like family with the employees. We do a lot for each other. That’s unusual for a lot of workplaces, especially with women.”

 

The Marquette Cobblestone boasts a lot of girl power, as there are no men employed there. Aside from a good relationship with one another, the women said they also appreciate the community and the good relationships the hotel has formed with the people, city, Lady Luck Casino, Marquette Café and other nearby businesses.

 

With the Marquette Community Center located in the same building, Cobblestone hosts a lot of wedding parties and families who enjoy having everything at one location. Since the hotel does not have a pool, the women said its clientele usually consists of a lot of older adults and business people. However, that doesn’t mean they don’t accommodate their fair share of river rats, boaters and hunters. From Memorial Day through the end of October last year, Martin said the hotel was pretty solidly booked, and she expects much of the same this year.

 

“On their way out, they were booking for the next year,” she said of the past year’s leaf lookers and other outdoor enthusiasts.

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